Refund & Cancellation Policy

1. Subscriptions

Paid plans are recurring subscriptions billed in advance — monthly unless stated otherwise. Each billing cycle includes a credit allowance used to generate product images. Your subscription renews automatically until you cancel.

2. How to Cancel

• You can cancel at any time from your account billing page, or by emailing us.
• Cancellation stops future renewals. You keep access to your plan and remaining credits until the end of the current paid billing period.
• We do not charge a cancellation fee.

3. Refunds

Because the Service delivers digital goods (AI-generated images) and credits are consumable and made available immediately, fees are generally non-refundable once a billing cycle has started. However, we want customers to be treated fairly, so we offer the following:

• 14-day first-purchase guarantee. If you are unsatisfied with your first paid subscription, contact us within 14 days of that initial charge and we will refund it, provided you have used no more than a small portion of the included credits (up to 20%).
• Billing errors. If you were charged in error, charged after a valid cancellation, or double-charged, we will refund the incorrect amount in full.
• Service failure. If a technical fault on our side prevented you from using purchased credits and we cannot resolve it, we will refund the affected portion or restore the credits.

4. What Is Not Refundable

• Renewal charges after the first billing cycle (cancel before renewal to avoid them);
• Credits that have already been substantially used;
• Dissatisfaction with the artistic style or result of AI Output, which is inherently variable (see our Disclaimer);
• Accounts terminated for violating our Terms of Service.

5. How to Request a Refund

Email 15018647951@163.com from the email address on your account, with your reason and approximate charge date. We aim to respond within 5 business days. Approved refunds are issued to the original payment method through Creem and may take several business days to appear, depending on your bank or card issuer.

6. Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer law in your country of residence, including any statutory right of withdrawal for EU/EEA and UK consumers.

7. Contact

Questions about billing or refunds? Email 15018647951@163.com.